Privacy Policy

Last Updated: August 16, 2026

Papyrus Paper Plus Trading Inc., operating as Paper Plus (“Paper Plus”, “we”, “us”, or “our”), respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, create an account, place an order, contact us, subscribe to marketing communications, or otherwise interact with Paper Plus.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Paper Plus is a locally owned and operated supplies distribution company located in Dartmouth, Nova Scotia. We provide businesses and members of the public with a broad selection of products, including utensils, boxes, containers, cups, thermal rolls, cleaning chemicals, food packaging, janitorial supplies, and other business and household supplies.

Our legal business name is:

Papyrus Paper Plus Trading Inc.
Operating as Paper Plus

Address:
196 Higney Ave
Dartmouth, Nova Scotia
B3B 0N8
Canada

Email: info@paperplus.ca
Phone: (902) 718-7220

Our website includes paperplus.ca and associated Paper Plus online shopping pages and services.

---

2. Personal Information We Collect

The information we collect depends on how you interact with Paper Plus.

We may collect the following categories of information.

Account Information

When you create or maintain an online account, we may collect:

• First and last name
• Company or business name
• Email address
• Telephone number
• Username and account information
• Billing address
• Shipping address
• Account preferences
• Password information in encrypted or hashed form
• Previous orders and account activity

Order and Transaction Information

When you place an order, request a quote, make a purchase, return a product, or otherwise conduct a transaction with us, we may collect:

• Products purchased
• Quantity ordered
• Order value
• Order number
• Billing information
• Shipping and delivery information
• Payment method
• Transaction status
• Refund and return information
• Tax information
• Customer notes or instructions associated with an order

Payment information may be transmitted to and processed by third-party payment service providers depending on the payment method selected.

Paper Plus does not require access to your complete payment card number where payment processing is handled directly by an authorized third-party payment processor.

Contact and Customer Service Information

If you contact us by email, telephone, website form, social media, or another communication method, we may collect:

• Your name
• Email address
• Telephone number
• Company name
• The contents of your message
• Order information
• Attachments you submit
• Records of our correspondence with you

We use this information to respond to questions, resolve issues, provide customer service, process requests, and maintain appropriate records of our communications.

Marketing Information

If you subscribe to our newsletter, promotional emails, sales announcements, product updates, or other marketing communications, we may collect:

• Name
• Email address
• Marketing preferences
• Subscription status
• Interaction with certain marketing communications

Where required, marketing communications are sent with consent or another lawful basis permitted under applicable Canadian law.

You may unsubscribe from marketing emails at any time by using the unsubscribe option contained in the communication or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending transactional or service-related communications, such as order confirmations, invoices, delivery information, password-reset messages, or information relating to an existing customer relationship.

---

3. Information Collected Automatically

When you visit our website, certain information may be collected automatically by our website, hosting provider, WooCommerce, security tools, analytics services, and other technologies.

This may include:

• Internet Protocol (IP) address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website
• Products viewed
• Items added to or removed from your cart
• Checkout activity
• Website interactions
• Approximate geographic location based on IP address
• Session information
• Cookie identifiers
• Traffic source and campaign information

We use this information to operate and secure our website, troubleshoot technical issues, understand how visitors use our website, improve customer experience, evaluate marketing performance, and prevent fraud or abuse.

---

4. How We Use Personal Information

Paper Plus may use personal information for purposes including:

• Processing and fulfilling orders
• Creating and managing customer accounts
• Processing payments and refunds
• Arranging pickup, shipping, and delivery
• Providing invoices and receipts
• Communicating about orders
• Responding to questions and customer service requests
• Processing returns, exchanges, and complaints
• Maintaining transaction and accounting records
• Managing customer relationships
• Improving our products and services
• Improving website functionality and user experience
• Monitoring website performance
• Conducting analytics and reporting
• Detecting and preventing fraud, abuse, and security incidents
• Protecting our website, customers, employees, and business
• Sending promotional messages when permitted
• Measuring the effectiveness of advertising and marketing campaigns
• Complying with tax, accounting, regulatory, and legal obligations
• Establishing, exercising, or defending legal claims
• Enforcing our terms, policies, and agreements

We seek to collect only the personal information reasonably necessary for the purposes for which it is collected.

---

5. WooCommerce and Online Shopping

Our online store uses WooCommerce, an e-commerce platform for WordPress.

When you shop with us, WooCommerce and associated website systems may collect information necessary to provide the shopping experience, including:

• Products you view
• Location, IP address, and browser information
• Shipping address
• Billing address
• Shopping-cart contents
• Order history
• Account information
• Payment and transaction information

We use this information to calculate shipping and taxes, maintain your shopping cart, process orders, administer customer accounts, and provide customer service.

---

6. Payment Processing

When you make an online payment, information necessary to complete the transaction may be provided to our payment processor or financial service provider.

Depending on the payment method used, this may include:

• Name
• Billing address
• Email address
• Telephone number
• Transaction amount
• Order information
• Payment-related information
• Fraud-prevention information

Payment processors operate under their own privacy policies and security requirements.

Paper Plus does not sell your payment information.

---

7. Shipping, Delivery and Order Fulfilment

We may provide information to delivery companies, couriers, shipping providers, warehouse personnel, or other service providers when necessary to fulfil your order.

This may include:

• Customer name
• Company name
• Delivery address
• Telephone number
• Email address
• Products ordered
• Delivery instructions
• Order number

These parties are provided only with information reasonably necessary to perform the applicable service.

---

8. Contact Forms

If you submit information through a contact form on our website, we may collect the information entered into that form, including your name, email address, telephone number, company name, subject, message, and any other information you voluntarily provide.

Contact-form information may be retained for customer service, administrative, security, and record-keeping purposes.

We do not automatically add contact-form submissions to marketing lists unless you have consented to receive marketing communications or another lawful basis permits us to contact you.

---

9. Comments and Reviews

If our website allows product reviews, comments, or similar submissions, we may collect:

• Information entered into the review or comment form
• Name or display name
• Email address
• IP address
• Browser information
• Product rating
• Review or comment content

Some information, such as your display name, rating, and review, may become publicly visible.

Information may also be processed through automated spam-detection services.

Do not include confidential, sensitive, or private information in a publicly visible review or comment.

---

10. Media and File Uploads

If our website allows you to upload photographs, documents, or other files, information contained within those files may be collected.

You should avoid uploading images containing embedded location information or other sensitive metadata unless that information is necessary for your request.

Where uploaded files are intended for public display, other website visitors may be able to access those files.

---

11. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the website, maintain shopping sessions, remember user preferences, improve performance, conduct analytics, and support marketing activities.

Cookies are small files stored on your device when you visit a website.

We may use the following types of cookies:

Essential Cookies

These cookies are necessary for functions such as:

• Maintaining your shopping cart
• Processing checkout
• Keeping users signed in
• Maintaining website security
• Remembering session information

Disabling essential cookies may prevent parts of the website from functioning properly.

Preference Cookies

These cookies help remember preferences and settings so that you do not need to enter them repeatedly.

Analytics Cookies

Analytics technologies may be used to understand:

• How visitors reach our website
• Which pages and products visitors view
• How visitors navigate the website
• Website performance
• General usage patterns
• Marketing and campaign performance

Advertising and Marketing Cookies

Where enabled, advertising and marketing services may use cookies or similar technologies to measure campaign effectiveness, understand interactions with advertisements, or provide more relevant marketing.

Where required by applicable law, consent will be obtained before non-essential tracking technologies are activated.

You can control or delete cookies through your browser settings. Blocking certain cookies may affect website functionality.

---

12. Analytics

Paper Plus may use website analytics services, including Google Analytics, to better understand website usage and performance.

Analytics services may process information such as:

• IP address
• Device information
• Browser information
• Pages visited
• Referral sources
• Website interactions
• Approximate location
• Session and traffic information

We use analytics information to evaluate website performance, improve our website, understand customer behaviour in aggregate, and measure marketing effectiveness.

You may be able to limit analytics tracking through your browser settings, cookie preferences, or tools provided by the applicable analytics provider.

---

13. Marketing Communications

Paper Plus may send promotional communications concerning:

• Sales and promotions
• New products
• Special offers
• Clearance events
• Company announcements
• Product recommendations
• Other Paper Plus news

We comply with applicable Canadian requirements relating to commercial electronic messages.

Where consent is required, we will request it before sending marketing communications.

Every promotional email sent through our marketing systems should provide an appropriate method of unsubscribing.

You may also request removal from our marketing list by contacting info@paperplus.ca.

---

14. Who We Share Personal Information With

We do not sell or rent customer personal information.

We may disclose information to service providers where reasonably necessary to operate our business.

These may include:

• Website hosting providers
• E-commerce and website service providers
• WooCommerce and WordPress service providers
• Payment processors
• Banks and financial institutions
• Shipping companies and couriers
• Delivery service providers
• Email and marketing platforms
• Analytics providers
• Information technology providers
• Cybersecurity and fraud-prevention providers
• Accounting and bookkeeping service providers
• Professional advisers, including accountants and lawyers
• Government bodies, regulators, courts, or law-enforcement agencies where legally required

Service providers may receive only the information required to perform their services.

Some service providers may process information outside Canada.

---

15. Legal Disclosures

We may disclose personal information where we reasonably believe disclosure is necessary to:

• Comply with applicable law
• Respond to a court order, subpoena, warrant, or lawful government request
• Enforce our agreements and policies
• Investigate suspected fraud or unlawful conduct
• Protect Paper Plus, our customers, our employees, or the public
• Establish, exercise, or defend legal claims
• Complete a corporate transaction such as a merger, acquisition, financing, restructuring, or sale of business assets, subject to applicable privacy requirements

---

16. International Processing and Transfers

Some of our website, analytics, payment, email, cloud, marketing, or technology service providers may store or process personal information outside Nova Scotia or outside Canada, including in the United States or other jurisdictions.

When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, governments, law-enforcement authorities, or regulatory authorities in accordance with local law.

We select service providers with consideration for appropriate privacy and security practices and take reasonable steps to protect personal information transferred to service providers.

---

17. How Long We Retain Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected and to satisfy legal, accounting, taxation, security, and business requirements.

Retention periods vary depending on the type of information.

Order and Transaction Records

Order, invoice, tax, payment, refund, and other business records may be retained for at least six years from the end of the taxation year to which they relate, or for another period where required by applicable law.

Customer Accounts

Account information may be retained while your account remains active and for a reasonable period afterwards where necessary for business, security, legal, or record-keeping purposes.

Contact Requests

Customer service and contact-form communications may be retained for as long as reasonably necessary to respond to the request and maintain appropriate business records.

Marketing Information

Marketing subscription information may be retained until you unsubscribe or we otherwise determine that the information is no longer required.

We may retain a limited suppression record after an unsubscribe request to ensure we honour your request not to receive future marketing communications.

Website and Security Logs

Technical and security logs may be retained for a limited period as reasonably necessary for website administration, security, troubleshooting, fraud prevention, and legal purposes.

When information is no longer required, we may securely delete, destroy, or anonymize it, subject to legal requirements.

---

18. Your Privacy Rights and Choices

Subject to applicable law, you may request information regarding the personal information Paper Plus holds about you.

You may also request that we:

• Provide access to your personal information
• Correct inaccurate or incomplete information
• Update your information
• Withdraw consent where processing depends on consent
• Delete certain personal information where we are not required to retain it
• Close your online account
• Stop sending marketing communications
• Explain how your information has been used or disclosed

Some information cannot immediately be deleted because Paper Plus may be required to retain it for taxation, accounting, fraud-prevention, contractual, legal, or regulatory purposes.

To make a privacy request, contact:

info@paperplus.ca

We may need to verify your identity before responding to a request involving personal information.

---

19. Protecting Your Personal Information

Paper Plus uses reasonable administrative, organizational, physical, and technical safeguards designed to protect personal information against:

• Unauthorized access
• Loss
• Theft
• Misuse
• Unauthorized disclosure
• Unauthorized copying
• Modification
• Destruction

Depending on the system involved, safeguards may include:

• Encrypted website connections using HTTPS
• Access controls
• Password protection
• Restricted administrative privileges
• Website and server security measures
• Software and security updates
• Backups
• Malware and security monitoring
• Employee access restrictions
• Security practices for third-party service providers

No online system or electronic transmission can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

---

20. Data Breaches

If Paper Plus becomes aware of a suspected or confirmed security incident involving personal information, we will take reasonable steps to:

• Investigate the incident
• Contain the breach where possible
• Assess the information affected
• Determine the potential risk to affected individuals
• Take corrective measures
• Maintain required breach records
• Notify affected individuals where required
• Notify the appropriate privacy regulator or other authorities where required by applicable law

---

21. Third-Party Websites and Services

Our website may contain links to websites, social media platforms, payment providers, manufacturers, suppliers, or other third-party services.

Paper Plus does not control the privacy practices of those third parties.

When you leave our website or interact directly with a third-party service, that third party’s privacy policy and terms may apply.

We encourage you to review their privacy policies before providing personal information.

---

22. Information Received From Third Parties

Paper Plus may receive information from third parties where necessary to provide our services or operate our business.

Examples may include:

• Payment confirmation from payment processors
• Delivery or shipment information from carriers
• Fraud or security information from service providers
• Analytics and advertising information
• Information provided by suppliers or business customers
• Information supplied by authorized representatives acting on behalf of a customer

We use such information only for appropriate business purposes and in accordance with applicable privacy requirements.

---

23. Automated Decision-Making and Profiling

Paper Plus does not currently use personal information to make decisions that produce significant legal or similar effects on customers solely through automated decision-making.

Certain automated systems may nevertheless be used for routine activities such as:

• Fraud detection
• Spam prevention
• Website security
• Analytics
• Product recommendations
• Marketing measurement
• Order processing

Where automated tools are used, they are intended to support the operation, security, and improvement of our services rather than make significant decisions about individuals without appropriate oversight.

---

24. Children’s Privacy

Our website and products are intended primarily for businesses and members of the general public who are capable of entering into purchasing transactions.

Our website is not designed to knowingly collect personal information directly from young children.

If we learn that personal information belonging to a child has been submitted inappropriately, we may take reasonable steps to delete or restrict that information where appropriate.

---

25. Changes to This Privacy Policy

Paper Plus may update this Privacy Policy periodically to reflect:

• Changes to our website
• Changes to our services
• New technologies or service providers
• Changes in our business practices
• Legal or regulatory requirements

The most current version will be posted on our website with the revised Last Updated date.

We encourage customers to review this Privacy Policy periodically.

---

26. Privacy Questions and Complaints

If you have questions, concerns, complaints, or requests relating to this Privacy Policy or Paper Plus’s handling of personal information, please contact us:

Papyrus Paper Plus Trading Inc.
Operating as Paper Plus

196 Higney Ave
Dartmouth, NS B3B 0N8
Canada

Email: info@paperplus.ca
Phone: (902) 718-7220

Please include sufficient information for us to understand and respond to your request.

We will review privacy concerns and take reasonable steps to address substantiated concerns in accordance with applicable privacy requirements.

---

Consent

By providing personal information to Paper Plus, you consent to its collection, use, and disclosure for the purposes identified at or before the time of collection, as otherwise described in this Privacy Policy, or as permitted or required by law.

Where consent is required, you may withdraw your consent subject to reasonable notice and any legal or contractual restrictions. Withdrawal of consent may affect our ability to provide certain products or services.